Cancellation policy

Subscription Policy

Pandora's Box – The Cocobros Monthly Chocolate Club

Welcome to Pandora's Box, where you pick the box and the Bros pick the chocolate!

Before you unleash your monthly chocolate surprise, here's everything you need to know about how your subscription works.

1. How your subscription works

Pandora's Box is a monthly chocolate subscription with two options:

The Original: A changing selection of handcrafted Cocobros chocolates.
The Vegan: A changing selection of handcrafted plant-based Cocobros chocolates.

Each month, the Bros handpick the contents of your box. Products and flavours will vary depending on availability, seasonal creations and whatever delicious ideas we've been cooking up.

The photographs are illustrative and do not represent a guaranteed selection of products.

2. Subscription payments

Your subscription renews automatically each month.

Your recurring payment is scheduled for the 3rd of every month.
Your payment method will be charged automatically unless you pause or cancel your subscription before the next payment is processed.
Your subscription price and any applicable delivery charges will be clearly displayed at checkout.
Your subscription continues until you cancel it.

Your first payment is taken when you initially subscribe. The date of your first delivery and your next scheduled charge will be shown or confirmed as part of your subscription arrangements.

3. Delivery of your chocolate

We prepare subscription boxes following the monthly billing cycle, with dispatch planned for the week after the 3rd.

Delivery times may vary depending on your location, postal services and circumstances beyond our control.

We'll do our best to get your chocolate to you as quickly and safely as possible.

Please ensure your delivery address is correct and updated before your next order is processed.

4. Pausing, skipping or cancelling

Need a chocolate break? We won't take it personally. Much.

You can manage your subscription through your customer account on our website.

You can:

Skip an upcoming delivery.
Pause your subscription.
Resume your subscription when you're ready.
Cancel future subscription renewals.

There is no minimum subscription period or cancellation fee.

To avoid being charged for your next box, please make any changes before your next scheduled payment is processed on the 3rd.

If payment has already been collected, please contact us as soon as possible. We will review the status of your order and any applicable cancellation or refund rights.

You can also request assistance by emailing cocobroschocolate@gmail.com.

5. Refunds, damaged or incorrect orders

As our chocolates are food products, we cannot generally accept returns simply because you've changed your mind once an order has been supplied, where the applicable legal exemption applies.

However, if your chocolates arrive damaged, faulty or incorrectly supplied, please contact us within 48 hours of delivery, where possible.

Email cocobroschocolate@gmail.com with your order number, a description of the problem and photographs if available.

We will review the issue and arrange an appropriate replacement, refund or other remedy.

Nothing in this policy affects your statutory consumer rights, including any applicable cancellation and refund rights.

6. Allergens and dietary requirements

Our chocolates may contain or come into contact with allergens, including nuts, milk, soya and other ingredients.

Our Vegan subscription contains products made using plant-based ingredients, but this does not automatically mean they are suitable for people with particular allergies.

Please check the allergen and ingredient information provided with your chocolates before consuming them.

If you have a serious allergy or specific dietary requirement, contact us before subscribing.