Privacy policy

Last updated: March 2026

This Privacy Policy describes how Cocobros Chocolate ("we", "us", "our") collects, uses, and protects your personal information when you visit or make a purchase from www.cocobroschocolate.com (the "Site") or otherwise communicate with us.

By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Personal Information We Collect

We collect personal information that you provide to us when you:

  • Make a purchase
  • Sign up to our mailing list
  • Contact us
  • Create an account
  • Enter a competition or promotion

This may include:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Order details and purchase history
  • Payment confirmation (processed securely via Shopify and payment providers – we do not store card details)

2. Information We Collect Automatically

When you visit our Site, we may automatically collect:

  • IP address
  • Device type
  • Browser type
  • Pages visited
  • Time spent on site
  • Referring website

We collect this information using cookies and similar technologies.

3. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Communicate with you about your order
  • Provide customer support
  • Improve our website and customer experience
  • Prevent fraud and maintain website security
  • Send marketing emails (only if you have opted in)
  • Show relevant advertising via platforms such as Facebook, Instagram and Google

4. Legal Basis for Processing (UK GDPR)

Under UK data protection law, we rely on the following legal bases to process your personal data:

  • Contract – to process and deliver your order
  • Consent – for email marketing and non-essential cookies
  • Legitimate interest – to improve our services, prevent fraud and run our business
  • Legal obligation – to keep records for tax and accounting purposes

5. Cookies

We use cookies to:

  • Make our website work properly
  • Remember your preferences
  • Analyse website traffic
  • Improve our marketing and advertising

Some cookies are essential and cannot be turned off. Others (analytics and marketing cookies) will only be used if you accept them via our cookie banner.

You can control cookies through your browser settings.

For more information about Shopify cookies, visit:
https://www.shopify.com/legal/cookies

6. Sharing Your Information

We only share your information with trusted third parties where necessary to run our business, including:

  • Shopify (our website platform)
  • Payment providers (e.g. Shopify Payments, PayPal)
  • Delivery companies (e.g. Royal Mail, couriers)
  • Email marketing providers (e.g. Klaviyo/Mailchimp)
  • Analytics providers (e.g. Google Analytics)
  • Advertising platforms (e.g. Meta/Facebook, Instagram, Google)

These providers only use your data to provide services on our behalf.

We do not sell your personal data.

7. Email Marketing

If you opt in to receive marketing emails, we may send you:

  • New product announcements
  • Special offers
  • Events
  • News from Cocobros

You can unsubscribe at any time by clicking the unsubscribe link in any email.

8. How Long We Keep Your Data

We retain your personal data only as long as necessary:

  • Order records: 6 years (for tax and accounting purposes)
  • Email marketing data: until you unsubscribe
  • Customer service emails: up to 2 years

9. Your Rights (UK GDPR)

You have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict processing of your data
  • Request transfer of your data
  • Withdraw consent for marketing at any time

To exercise any of these rights, please contact us.

10. Data Security

We take reasonable steps to protect your personal information. Payments are processed securely through Shopify and certified payment providers. We do not store your payment card details.

11. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those websites.

12. Children’s Information

Our website is not intended for children under 16, and we do not knowingly collect personal data from children.

13. International Data Transfers

Some of our service providers (such as Shopify, Google, Meta) may store data outside the UK. Where this happens, we ensure appropriate safeguards are in place in line with UK GDPR.

14. Contact Us

If you have any questions about this Privacy Policy or your personal data, you can contact us at:

Cocobros Chocolate
64 Forthill Drive
Newtownabbey
BT36 6QS
United Kingdom

Email: cocobroschocolate@gmail.com

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):
https://www.ico.org.uk